Services

Porter and assistance services

Do you need help with your baggage before departure, in transit or after arrival? Or would you like one of our staff members to accompany or assist you?

Book

Porter and assistance services

Do you need help with your baggage before departure, in transit or after arrival? Or would you like one of our staff members to accompany or assist you?
You can book a service using the order form or, if you’re making a last-minute booking, by calling one of our porter hotlines:

Zurich porter hotline, phone +41 43 816 67 07
Basel porter hotline, phone +41 61 325 79 48
Geneva porter hotline, phone +41 76 330 71 98

Departures assistance; from anywhere in the airport on request
Arrivals assistance; from the gate or baggage hall

Booking deadline
Please book as far in advance as possible (day before or earlier) so that we can guarantee service availability. If you book on the day, please be aware that there may be a delay in processing your request.

"*" indicates required fields

Basic elements/data:

Airport*

Services*

Transit

Services*

Service*

BSL Abflug

Service*

BSL Ankunft

Place*

BSL

Date*

Departure time*

Arrival time*

Flight number*

Origin destination*

Destination*

Ongoing flight (transfer to):

Flight number*

Destination*

Departure time*

Booking data:

Number of passengers*

Number of wheelchairs*

Number of baggages*

(an additional service will be triggered if more than one baggage piece per wheelchair service is required)

Wording on the welcome-badge (name)*

Payment options*

Für Flughafen Zürich

Meeting point: Train Station

Arrival time*

Arriving at platform*

Arriving from*

Class*

Number at the Drop-off zone

Zürich

Number of the parking area*

Zürich

Meeting point*

BSL - Bushaltestelle/Vorfahrt/Parking Express

Planned arrival time*

Genf oder Zürich oder Basel

Please call 043 816 67 15 10-15 minutes before arrival and let us know your actual arrival time.

Please let us know your arrival time approximately 15 minutes prior to your arrival, by calling +41 76 330 71 98.

After arrival please contact us on 043 816 67 15 to let us know the precise location.

Please let us know your arrival time approximately 15 minutes prior to your arrival, by calling +41 61 325 79 48.

Meeting point: Radisson Blu Hotel (Reception/Lobby)

Meeting point: Hyatt Regency Hotel (Reception/Lobby)

Meeting point: Hyatt Place Hotel (Reception/Lobby)

Time*

Meeting point*

Begleitservice beim Abflug

Meeting point*

Begleitservice Transit

Meeting point*

Ankunft Zürich, Gepäck & Rollstuhlservice

Meeting point*

Ankunft Zürich, Begleitservice

Meeting point*

Ankunft Genf, Gepäckservice

Final destination*

Begleitservice Abflug ZH

Final destination*

Begleitservice Transit ZH

Final destination*

Gepäck & Rollstuhlservice, Ankunft Zürch

Final destination*

Begleitservice, Ankunft Zürich und Treffpunkt ab Gate

Final destination*

Begleitservice, Ankunft Zürich und Treffpunkt ab Gepäckband

Final destination*

Gepäckservice, Ankunft Genf

Final destination*

Ankunft BSL

Other meeting point*

Other final destination*

Personal information:

Salutation*

Name*

First name*

E-mail*

Phone*

Travel Agency

Reference number

Passenger data

Passenger data is identical as customer data

Passenger data, if not identical with customer data

Salutation*

Name*

First name*

Phone*

Remarks

Comments

This field is for validation purposes and should be left unchanged.

Assistance (PRM) services at Basel

Are you a passenger with reduced mobility? Or do you have an unaccompanied child who needs to be accompanied from check-in to the gate or from the plane after arrival?

Plane tickets and hotel reservations

Do you need help booking your business trip or holiday? Or would you like to get the best price for your accommodation?

Book

Baggage wrapping at Basel

Would you like to ensure that your suitcase arrives at your destination intact and undamaged? Our professional baggage wrapping service will make it happen.

Information hotline

Lounge reservations

Why not wait for your flight in comfort? We offer lounge access regardless of your airline or booking class.

Book

Cabin cleaning services

Our experienced crews will get the cabins in your fleet back in pristine condition, on time, using the cleaning products you specify.
Assistance (PRM) services

If you’re an airport operator looking to outsource this critical service to a specialised company, then CGS is the right partner for you. With our many years of expertise in planning and implementation, we know we can meet your expectations to the full.
Newspaper services

Are you an airport operator, airline or publishing house looking to feature your print products in a prime location or as an in-flight product? As a boutique premium service provider, we can make it happen.
Ticketing and supervision/station management services

Our experienced, highly trained staff, most of whom have an airline or tourism background, have the expertise, customer focus and sales skills to represent your airline or travel agency.
Ramp services, Basel

Are you an airline looking to outsource your ramp services to a competent partner who can offer you a service perfectly tailored to your needs?
Bus/ramp transport services

Are you an airport operator looking to organise safe and efficient passenger/crew transport from the gate to the aircraft and back? We have the skills and resources you need.
Lounge services

Are you looking to outsource this service for your airport? As a boutique service provider, we make sure your passengers feel welcome. It starts with a friendly greeting at reception and continues throughout the lounge, with top service and expert management of your food and beverage range.
Gate and check-in services, Basel

Check-in and gate services the way you want them: friendly, fast and smart. Destination: smile! Please contact our specialist, who will be happy to provide you with information at any time.
Queue management services

At the check-in counter, at arrivals, at departures – CGS employees provide active, customer-friendly queue management to significantly increase passenger flow and efficiency, and reduce waiting times. How can we help you?
Temporary staffing/outsourcing services

Gain more flexibility in your company through efficient outsourcing or temporary staffing. What you can expect from us:
Quality management services

Would you like to measure the performance of your organisation or your service partners so you can optimise your processes?