We’ll be pleased to represent your airline on the ground in all operational matters.

 Your benefits:

• our many years of experience working with airlines, airports, handling companies and other product and service providers

• our excellently-trained and multilingual staff, in your uniform if desired

• our ability to fully or partially supervise your operations on your behalf

• our professional and solution-driven agent handling

• maximum flexibility, even with short-notice requests.

To enable us to meet this particular business demand as professionally as possible, please contact our Bernhard Bühler:
Phone: +41 43 816 67 10
Email: b.buehler@cgs-ltd.com

Our Ticket and Customer Service Desks at Zurich and Geneva airports are both located on the departures concourse for optimum traveller access and convenience.

Ticketpoint Zurich:
Check-in 2, open from 07:00 to 21:00 every day of the year.

Ticketpoint Geneva:
Terminal 1, open from 08:30 to 19:30 every day of the year.

With our multilingual specialist personnel, we already represent over 20 airlines at our desks including Air France-KLM, Alitalia, LOT, Ukraine International, Aegean Airlines, Air Malta, Adria Airways, Air Europa, Transavia and easyJet.

And our aim is always the same: total customer satisfaction!

To this end, our skilled and experienced staff offer all our Ticketpoint customers expert advice and assistance with their rebookings or any other short-notice changes of travel plan, in the event of any irregularity and on a wide range of further air travel issues and concerns.

And to our airline partners we offer flexible staffing hours and product and service solutions that are carefully tailored to their specific wishes and needs, all at truly attractive rates.

If you’d like to take advantage of these B2B services, please contact our Bernhard Bühler:
Phone +41 43 816 6710
Email b.buehler@cgs-ltd.com

CGS can provide the staff and the expertise that your organization may need!
We’re there for you: not just in “classic” airport contexts, but also for events, at hotels, with transportation mandates and more.

• Hiring-in temporary staff gives you and your company the flexibility you need.

• Our well-trained employees, who all have all the requisite airport passes, airport knowledge and safety and security credentials, can give you all the support you require right from the off.

• Short-notice assignments (within hours) are also possible on request.

• Easy ordering and swift responses are guaranteed.

• We can look after all the recruitment, planning, salary payments and disciplinary matters on your behalf.

To ensure that this particular business need is handled with all the appropriate professional care and attention, please contact our Thomas Jaggi:
Phone +41 43 816 67 13
Email: t.jaggi@cgs-ltd.com

CGS’s quality surveys are your way to clear and meaningful findings and conclusions.
We’ll measure, on your behalf, the performance of your service providers: accurately and objectively, time after time.

Your benefits:

• efficient and cost-effective measurements by exploiting CGS synergies

• modular quality control, from local data recording to data processing and aggregation, all in accordance with your instructions

• real-time results using the Qualibase database developed by CGS

• the option of IT-based integration of data evaluations into your own quality review system.

To enable us to meet this particular business demand as professionally as possible, please contact our Bernhard Bühler:
Phone: +41 43 816 67 10
Email: b.buehler@cgs-ltd.com

A “direct line” for special needs and prompt case handling.

• order our services quickly and easily via our porter hotline, even at short notice.

• pre-departure services from anywhere at the airport on request.

• post-arrival services from the aircraft or the baggage hall.

Ordering deadline:
Please order our services as early as possible. Services can be guaranteed if ordered at least one day in advance. Same-day requests may involve waiting times.

Porter-Hotline Zurich
Tel: +41 43 816 67 07

Porter-Hotline Basel
Tel: +41 61 325 79 48
Service on demand

Porter-Hotline Geneva
Tel: +41 76 330 71 98
Service on demand

Newspaper services at its best !
We’ll organize the purchasing of all the newspapers and magazines you wish and their delivery to your flights.

Your benefits:

• our many years of close collaborations with publishing houses in and outside Switzerland

• our ability to source up to 50 different daily newspaper and magazine titles

• our experience in providing around a million newspapers and magazines a year

• prompt and timely deliveries

• upon request, delivery volumes can be adjusted to the passenger loadings of each individual flight

• our extreme flexibility on last-minute deliveries or changes to the product range

• daily orders to our publishing house partners

• prompt and effective adjustments in the event of an aircraft change.

GROUND HANDLING IN BASEL (Check-in/Gate)

At EuroAirport Basel we’ll be happy to handle all your check-in and gate boarding operations. To enable us to meet this particular business demand as professionally as possible, please contact our Olivier J. Matthey:
Phone: +41 43 816 65 36
Email: o.matthey@cgs-ltd.com

CGS Cabin-Cleaning – property matters !
We’ll clean your aircraft cabins, thoroughly and fast.

Your benefits:

• mini, turnaround and deep cleaning, in accordance with your needs and instructions

• special cleaning procedures, also at short notice

• tried-and-trusted teams to ensure minimal risk of delays

• toilet cleaning and fresh water provision

• cabin preparations if desired.

Allow us to treat your customers with our first-class services in wonderfully appealing surrounds.

 Your benefits:

• our many years of experience working with airlines, airports and catering providers

• our well-trained and service-minded multilingual staff, in your uniform if desired

• our modular CGS services, from our provision of temporary staff to our full assumption of your lounge management

• standard full service, which can be supplemented with further products and services in accordance with your needs

• two lounges in the Zurich Airport Airside Center (near the A, B and D gates), one lounge in Zurich’s Terminal E and one lounge at Geneva Airport

To enable us to meet this particular business demand as professionally as possible, please contact our Thomas Jaggi:
Phone: +41 43 816 67 13
Email: t.jaggi@cgs-ltd.com

Why not advertise your brand or product in our Business Class Lounges?
At Zurich Airport alone over 330,000 premium travellers a year will see your corporate message.

Your further benefits:

• a calm and select ambience

• an affluent audience

• 50% international, 50% Swiss residents

• all lounges, all airlines

• available immediately

• all formats, and for all budgets.