FREQUENTLY-ASKED QUESTIONS

SOME OF THE COMMONEST QUESTIONS WE’RE ASKED – AND THEIR ANSWERS

FAQ

How do I tell you that I want to make use of CGS’s airport services: porters, assistance and so on?
You will find request forms for these services in the “Services” section under “Products and services for travellers”. Just choose the service you want, fill in the form and click on “Send”.
You can also request these services by sending an email to dispo.zrh@cgs-ltd.com or calling us on +41 43 816 6707. Feel free to phone us if you have any questions, too.

How can I let you know that we will be travelling as a group?
You’ll find full details of all the services available to groups and how to register for them here:
Free group check-in
Baggage services for groups
Personal assistance for groups
You can also request any of these services by sending an email to dispo.zrh@cgs-ltd.com or calling us on +41 43 816 6707. Feel free to phone us if you have any questions, too. 

Where can I book a cheap flight at short notice?
For your travel needs and bookings, just contact us directly at www.ticketpoint.ch 

I will need a wheelchair at the airport. Who can help me here?
You’ll find full details of the free wheelchair services that are available from check-in or a pick-up point all the way to the aircraft or from the aircraft to a drop-off point here >.
And for information on further wheelchair services at Zurich Airport, such as from or to the Train Station or one of the airport car parks, click here >.
You can also request these services – which are subject to a fee – by sending an email to dispo.zrh@cgs-ltd.com or calling us on +41 43 816 6707.