DIRECT CUSTOMER CONTACT

In brief
Personalized airport services from a to z


The Chairman and the Management. From left: O.J. Matthey, T. Brodbeck, P.W. Jenning, R. Sutter, A. Berchtold
Strength and continuity through family roots
CGS has been a byword for flexible and individualized airport services solutions for almost 50 years now. CGS’s owner Perry W. Jenning took the company over from his father and is still actively involved as Chairman of the Board today. And long-serving Managing Director Thomas Brodbeck and his team devote their energies and enthusiasm day in, day out to ensuring that this friendly family firm continues to successfully hold its own within the competitive global aviation industry. With its independence, its trustworthiness and its professional expertise.
Our vision and our mission
Our goals at CGS are clear and simple: to be the most valued service company at Zurich, Geneva and Basel airports for travellers, customers and further business partners. We see that value in our consistency, our adaptability, our flexibility and our reliability. In the CGS philosophy the customer is clearly centrestage. And with our professionalism, our efficiency and our keen innovative flair, we’re constantly realigning our service portfolio to our customers’ ever-changing needs.
Our philosophy and our values
At CGS we’re never content to rest on our laurels. We’re constantly seeking new horizons, too: personally and individually, and always ensuring that our existing long-standing customers continue to enjoy the highest service quality. It’s our innovative and professional solutions, devised and refined together with our various airport partners, that make us stand out from the rest, and will ensure that CGS remains a leader in its market in the months and years ahead.
Facts and Figures
Sometimes a number is worth a thousand words.

Small but select: that’s CGS. But here are a few impressive statistics on our company and its operations:
500
Employees
from 47 nations and with 30 languages
25
Airlines
entrust CGS with some 10,000 flights
45000
Deployments
for special groups, children and travellers with reduced mobility
400000
Bags
correctly, safely and securely handled
15000
Aircraft
cleaned and prepared for their next flight
(All figures are annual volumes as of October 2016.)
Milestones
Key events in our history to date

Products and services for travellers
CGS: for any and every major airport need

Air tickets and hotels
The right ticket and the right hotel at the best possible price, for business or leisure travel
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Baggage and porter services
Pre-departure and post-arrival baggage assistance from CGS’s seasoned airport professionals
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Lounge reservations
(charter, Economy Class,
Business Class)
To get your trip off to a select and enjoyable start
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Personal assistance
(for unaccompanied minors,
older travellers or
those with reduced mobility)
Special care and attention for anyone who needs a little extra airport help
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Our airport services fees
To give you an idea of the costs involved, here’s a brief overview of our main service fees.
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CGS can draw on years of close contacts and collaborations with all its prime airport partners. And these excellent relations are a key ingredient in our smooth and seamless procedures and our outstanding service quality, in both the B2B and the B2C fields.
Products and services for businesses
CGS: for any and every major airport need

Supervision & Station management
We’ll be pleased to represent your airline on the ground in all operational matters.
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Billets / Service Clients
Our Service Desks at Zurich and Geneva airports are ideally located on the departures concourse.
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Temporary staff
Be it for short- or long-term assignments, CGS can provide its skilled professional staff.
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Quality surveys
(for airport partners)
Checks, comparisons, analyses and more, all offered by CGS’s service specialists
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Group bookings
(for travel agencies)
A “direct line” for special needs and prompt case handling
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Newspaper services
(providing and/or distributing publications)
Delivering and presenting publications: at the aircraft, in the lounges or in the dispensers at the gates
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Ground handling (in Basel)
As a neutral provider, CGS can offer all its customer airlines optimum operational support.
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Cabin cleaning
CGS provides perfectly-cleaned aircraft cabins for its customers in Basel.
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Lounge management
Single-source facilities, food & beverages and guest attendance and care, for airlines and further partners
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Airport advertising and sponsoring
(for companies)
Attractive promotional opportunities in the Business Class Lounges via dispensers, posters, video spots and more.
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Locations
Your local contacts, on the spot

CGS has a skilled and knowledgeable contact person at every one of its airport locations who is there to help you with your particular questions or any special wishes or needs:
Organization
Efficient and customer-minded
